How Refunds and Cancellations Work
Effective Date: October 16, 2026
Last Updated: October 16, 2026
This Refund & Cancellation Policy explains how 7Eplates.ae handles refunds and cancellations for services and products purchased directly from 7Eplates.ae.
This Policy should be read together with our Terms & Conditions and Privacy Policy. Any matters already addressed in those policies continue to apply and are not repeated here.
This Policy applies to payments made directly to 7Eplates.ae for services or products such as:
This Policy does not apply to the purchase price or other payments made directly between users for a vehicle number plate.
Fees paid for a listing, boost, promotion, or similar platform service are generally non-refundable once the applicable service has been successfully activated or provided.
A refund may be considered where:
Where appropriate, 7Eplates.ae may correct or re-perform the affected service instead of issuing a refund, where permitted by applicable law.
Where subscription services are offered, users may cancel future renewal through the available account or subscription controls.
Cancellation generally prevents the next renewal but does not automatically create a refund for a subscription period that has already started or for services already provided, subject to applicable UAE law.
Any specific subscription cancellation terms presented at the time of purchase will also apply.
For physical products purchased directly from 7Eplates.ae, including 7E Collector's Cards, customers should contact us if the product is:
Depending on the circumstances and applicable law, an appropriate remedy may include replacement, correction, or refund.
Personalised or customised products may be subject to specific cancellation or return conditions disclosed at the time of purchase, subject to applicable law.
If you believe you have been charged incorrectly or more than once, please contact:
Please provide the transaction or order reference, payment date, amount, and any other information reasonably necessary to identify the payment.
Approved refunds will normally be processed through the original payment method, where reasonably possible.
The time required for a refund to appear in an account may depend on the relevant payment provider, bank, card issuer, or payment network.
7Eplates.ae does not receive the purchase price for vehicle number plates listed by users.
Payments and transactions between buyers and sellers are therefore outside the scope of this Refund & Cancellation Policy.
As stated in our Terms & Conditions, buyers and sellers deal directly with each other and are responsible for their transaction and applicable official procedures.
Nothing in this Policy excludes, restricts, or limits any mandatory consumer right, refund right, remedy, protection, or liability that cannot legally be excluded or limited under applicable UAE law.
Where applicable law provides a mandatory remedy, that requirement will prevail over any inconsistent provision of this Policy.
7Eplates.ae may update this Policy from time to time to reflect changes to our services, products, payment arrangements, or applicable legal requirements.
The revised Policy will be published on this page with an updated Last Updated date.
For refund or cancellation enquiries:
7Eplates.ae — Your Number. Your Choice. Your Asset.
Last Updated: October 16, 2026